As a Microsoft CSP you need to ensure minimum downtime for your customers TD SYNNEX can help with highly skilled technical support services. Free up your internal resource to focus on more strategic activities, leverage our Professional Cloud Support Service for your growing Cloud business.
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CSS Elite Partner Program |
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CSS Elite Core |
CSS Elite Core |
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CSS Elite Core |
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Unlimited CSP tickets |
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Contact methods: Webform |
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Contact methods: Live chat |
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Contact methods: phone |
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24/7 access and 9-6 BH Incident Management |
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24/7 access and Incident Management |
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Initial Response Time SLA: 1, 2, 4, 6 hours according severity |
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Initial Response Time SLA: 4, 8, 12, 16 hours according severity |
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| Language 24/7: English |
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| Language BH*: Spanish, Italian, French, German |
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Premier support L3 escalation to Microsoft |
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12 months contract with auto-renewal policy |
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Partner’s brand service setup and customization |
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| Direct access for every end customers |
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| ad-hoc end customer Customization with Add-ons |
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| ADD-ONS enabled |
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| End customer access |
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| On-premises support |
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| 5 Tickets end customer access |
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| Enterprise Agreement |
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| Partner Gold SLA (45 Mins; 1.5 Hours; 2 Hours; 3 Hours) |
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| Partner Platinum SLA (30 Mins; 45 Mins; 1 Hours, 2 Hours) |
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| Partner Diamond SLA (15 Mins; 30 Mins;1 Hours; 2 Hours) |
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| End Customer Diamond SLA (15 Mins; 30 Mins;1 Hours; 2 Hours) |
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| Other CSS benefits |
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| TD Cloud Express - Managed Services discounts |
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| TD Academy - MS certifications discounts |
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*BH Business Hours 9-6 CET
** BASIC 5 Tickets Pack has an extra charge. Please ask your Sales Representative.